Support Plans

Medicare Systems can provide three different support plans for your nurse call system.

Bronze includes additional features within your Medicare Cloud account for remote access to your call logs and system settings; Silver or Gold plans also have preventative maintenance visits to comply with care standards.

For more information, please speak to one of our sales team to find the right plan for you.

service plans image
Engineer standing by a van
Coins piled to show savings.
Support staff answering phone calls

COMPARISON CHART – SEE PLAN BREAKDOWNS FOR FULL DETIALS

Bronze

Silver

Gold

Free software updates.

YES

YES

YES

Remote internet support for sites using HTM4100 display panels.

YES

YES

YES

Normal office hours technical support helpline.

YES

YES

YES

Members only regular newsletters including promotional offers.

YES

YES

YES

Medicare Cloud available for sites with specific criteria.

YES

YES

YES

Prearranged additional system training during site visit.

YES

YES

Access to 24/7 emergency technical support helpline.

YES

YES

Annual site visit for visual test and inspection of each Medicare device.

YES

YES

Display panels tested on battery backup.

YES

YES

Test and inspection reports, certification after site visit.

YES

YES

Free return UPS delivery for repairs.

YES

Unlimited user accounts for Medicare Cloud.

YES

15% off replacement pagers with next working day delivery.

YES

15% discount on standard engineer callout fees.

YES

10% discount on ancillary devices.

YES

15% discount on repairs to Medicare manufactured products.

YES

15% discount on replacement equipment.

YES

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