Support Plans
Medicare Systems can provide four different support plans for your nurse call system.
Bronze includes additional features within your Medicare Cloud account for remote access to your call logs and system settings; Bronze Plus, Silver or Gold plans also have preventative maintenance visits to comply with care standards.
For more information, please speak to one of our sales team to find the right plan for you.
COMPARISON CHART – SEE PLAN BREAKDOWNS FOR FULL DETAILS
Bronze
Bronze Plus
Silver
Gold
Free software updates.
YES
YES
YES
YES
Remote internet support for display panels with a reliable internet connection.
YES
YES
YES
YES
Two users for Medicare Cloud.
YES
YES
YES
YES
Normal office hours technical support helpline.
YES
YES
YES
YES
Members only regular newsletters including promotional offers.
YES
YES
YES
YES
Medicare Cloud available for sites with specific criteria.
YES
YES
YES
YES
Annual site visit for visual test and inspection of each Medicare device.
..
YES
YES
YES
Display panels tested on battery backup.
.
YES
YES
YES
Test and inspection reports, certification after site visit.
.
YES
YES
YES
Replace call point batteries to adhere to preventative maintenance criteria.
.
.
YES
YES
Prearanged additional system training during site visit.
.
.
YES
YES
Access to 24/7 emergency technical support helpline.
.
.
YES
YES
Free return UPS delivery for repairs.
.
.
.
YES
Unlimited user accounts for Medicare Cloud.
.
.
.
YES
10% off replacement pagers with next working day delivery.
.
.
.
YES
10% discount on standard engineer callout fees.
.
.
.
YES
10% discount on ancillary devices.
.
.
.
YES
10% discount on repairs to Medicare manufactured products.
.
.
.
YES
10% discount on replacement equipment.
.
.
.
YES
